Refund policy

Refund Policy

Lydia & Brooks
Returns are accepted within 30 days of receipt. Return shipping costs are payable by the customer. Returns are sent to our central warehouse in Asia.

30 daysReturn period

14 daysCancellation period

CustomerPays return shipping

Returns are not free — return shipping costs apply

Return Policy

Can I return my order?

Yes, you can. If you are not satisfied with the items you ordered, you may return them within 30 days of receiving them. For a return to be accepted, your order must meet all of the following conditions:

The order still contains all the original parts and components, and the packaging has arrived exactly as the product was supplied.

Normal handling of the product is evident. Damage resulting from careless handling is excluded.

Products for which hygiene is important have been properly cleaned before the return process begins.

Any defect in the product was reported immediately after receipt.

We reserve the right to charge the customer for the cost of return shipping.

Your return will be processed within 7 business days. If the conditions are met, it will be formally recognised within this period.

We reserve the right to refuse returned items if we suspect they have been used or damaged through our fault.

How to Return Your Order

If your order meets the conditions above, follow the steps below to start the return process:

Email — Send an email to info@lydiaebrooks-sydney.com with the subject line “Return Request”.

Information — Make sure your email includes: your order number, the reason for the return request, a photo of the product if it is damaged, the customer’s first and last name, and the customer’s address.

Wait — We will get in touch and provide the correct return address. Do not send the product back to the sender address — wait for the return address we will send you.

Ship — The customer is responsible for the cost of shipping the product back to our central warehouse in Asia.

NEVER send your return to the sender address — always wait for the return address we provide.

A. Cancellation Conditions — Right of Withdrawal

Consumers have a right of withdrawal under the following provisions, provided the consumer is an individual entering into a legal transaction for purposes that are not predominantly related to their trade, business or profession.

Cancellation Period

The cancellation period is 14 days from the day the customer, or a third party nominated by the customer, received the last of the products.

Because our system is fully automated, orders are processed immediately after they are placed. For this reason, it is not possible to stop the shipping process before delivery. A refund is not possible after the products have been received unless they are returned.

To exercise your right of withdrawal, you must inform us (Lydia & Brooks) of your decision to withdraw from this contract by a clear statement (for example, by email). The withdrawal is complete once we have received the products. The cost of returning the products is borne by the buyer.

Orders in Transit

As our products are shipped from Asia, longer transit times may occur that are beyond our control. If the products are already on their way, cancellation is not possible. Please wait until you receive the products and then return them. You are welcome to let us know about your cancellation in advance.

To ensure your return is processed as quickly as possible, please send us proof of postage as soon as the product has been sent back.

Consequences of Withdrawal

What we refund

All payments received
Excluding additional delivery costs
Refund within 14 days at the latest
To the same payment method used

What we do NOT refund

Return shipping costs
Additional delivery costs (for choosing a more expensive delivery method)
Damage caused by improper handling

Refunds are processed after we have received and inspected the products.

All returns will be sent to our central warehouse in Asia at the customer’s expense

Questions? Contact us at info@lydiaebrooks-sydney.com