Contact information

Contact Information

Lydia & Brooks
Have a question about your order, a return or one of our products? Get in touch and our team will be happy to help.

Before You Write

To help us answer you as quickly as possible, please include the following in your email:

1
Your order number — You will find it in your order confirmation email.
2
Your full name and address — The details used when the order was placed.
3
What you need help with — Tell us as much as you can, and attach a photo if a product is damaged or faulty.

Returns

To start a return, email us with the subject line “Return Request”. Please do not send your product back before we give you the return address. Read our Refund Policy for the full details.

Shipping and Orders

Questions about delivery times or where your order is? Have a look at our Shipping Policy first, and if you still need help, email us and we will look into it.

More Information

We do our best to reply as quickly as possible. For all enquiries, please contact us at info@lydiaebrooks-sydney.com.